Hello, I’m Steve. I’m a Principal Technical Consultant at a managed service provider, and a big part of my job is leading the response when things go badly wrong. I’m known for staying calm when everyone else is reaching for the panic button. If it’s already broken, panicking won’t fix it. A clear head, a plan and the right people around the table will.
How I got here
I got my start in end user computer hardware retail and moved to my first MSP in 2013. That MSP was acquired by a bigger one in 2015, and that one was acquired again in 2023. I’ve stayed throughout, and I’ve enjoyed the benefits and the challenges that came with being acquired by a bigger company each time.
These days I work mostly with Microsoft Azure, Microsoft 365 and general infrastructure. I don’t like being beaten by a problem, and I’d rather find the real cause than settle for a workaround.
If you don’t understand why it broke in the first place, have you really fixed it?
Certifications
- Microsoft Certified: Azure Administrator Associate, and Identity and Access Administrator Associate
- Microsoft Applied Skills: Protect information in Microsoft 365 Copilot by using Microsoft Purview
- Microsoft fundamentals: Azure Fundamentals, and Security, Compliance, and Identity Fundamentals
- Sophos: Firewall Certified Architect and Firewall Certified Engineer
- Mimecast: Email Security, API Based Protection Deployment (Technical Partner)
Away from work
I’m active in the cyber security community and enjoy Wi-Fi and hardware hacking. I hold an amateur radio licence and run a home lab. I also drag race a ’67 Chevrolet Camaro, ride a motorcycle and do some sport shooting.
About this site
PCQuickTips is where I write down the things I struggled with, so you don’t have to. If I’ve got something wrong, let me know. You can find me on LinkedIn.